Devices Galaxy S4 News, Mobile phones, samsung, smartphones, Technology — October 17, 2013 11:03 — 0 Comments
Samsung offers S4 owners free replacement on faulty batteries
Trade-in program introduced as German site claims 30% of returns linked to flawed batteries
Samsung is offering a trade-in program on batteries for its flagship Galaxy S4 smartphone after some users complained they were draining rapidly or even swelling.
Some reports in Germany claimed that one carrier there had seen up to 30% returns from users who bought the phone. Samsung said in a statement to TrustedReviews that “We are aware of this issue, which has affected a limited number of customers.” It didn’t elaborate on how many have been affected.
The company added: “We ask all affected customers to please visit their nearest Samsung Electronics service centre, where they can receive a replacement battery for free of charge. We remain committed to providing the best possible user experience for our customers.”
The German site Mobiflip claims that it has “found many users with this problem”.
However Samsung declined to put a figure on the number of phones affected, or to specify whether it is only some regions or variants of the Galaxy S4 which have been affected.
The Galaxy S4 was launched in March, bringing a number of features including an eight-core chip, an eye-tracking system and non-touch gestures to control the screen. Samsung has not offered any sales figures for the handset, though analysts reckon that it was the best-selling smartphone worldwide in August.
Anecdotal reports of problems with battery drain are not unusual on new phones which are made in large numbers. But Samsung’s introduction of a wide-ranging replacement program suggests that the difficulties affect more than a few handsets.
There have been some reports since April on users forums of problems with rapid battery drain, such as one on Android Central in April who said that their new S4 discharged within an hour without any use. Similar problems were reported in May, with some users saying the phone was getting hot.
Other users have complained of the battery swelling, so that the phone doesn’t lie flat. A number of users have chosen to buy replacement batteries from retailer sites – which is possible because the S4 has a user-replaceable battery.
Affected owners can find a service centre via Samsung’s UK website..
Samsung had not replied to a request for further comment from the Guardian by the time of publication.
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