Devices iPhone 5S News, apple, battery, iphone 5s, smartphones — October 31, 2013 9:36 — 0 Comments
Apple iPhone 5S battery drain issues force replacement of some units
From the Guardian: Company says issue affects ‘very limited’ number of its phones, and promises to swap affected handsets for new models
Apple is replacing a limited number of iPhone 5S smartphones after their owners reported that their batteries were draining far more quickly than expected.
The handset went on sale on 20 September with improved battery life – up to 10 hours talk time and 250 hours on standby – one of its selling points. Some early buyers clearly got far less than they were bargaining for.
“We recently discovered a manufacturing issue affecting a very limited number of iPhone 5S devices that could cause the battery to take longer to charge or result in reduced battery life,” Apple spokesperson Teresa Brewer told the New York Times. ”We are reaching out to customers with affected phones and will provide them with a replacement phone.”
The report suggests that the fault affects “a few thousand phones”, although Apple has given no exact figure. The NYT also stresses that the issue is not defective batteries, as in Apple’s 2006 recall of some MacBook Pro laptops.
Apple is not the only smartphone maker suffering battery woes in 2013. Earlier in October, Samsung announced a trade-in programme forbatteries in its flagship Galaxy S4 Android smartphone, after users reported similar issues of battery drain.
“We are aware of this issue, which has affected a limited number of customers,” said Samsung at the time in a statement. “We ask all affected customers to please visit their nearest Samsung Electronics service centre, where they can receive a replacement battery for free of charge.”
The coming weeks will show just how limited Apple’s iPhone 5S problem is. The handset has been selling strongly, with Counterpoint Research telling the Guardian that it was the best-selling smartphone in the US in September, despite only being available for the last 10 days of the month.
Apple sold 9m iPhone 5S and iPhone 5C smartphones in their opening weekend, but did not break down that figure between the two handsets. Research firm Mixpanel has suggested that the 5S is outselling the 5C by just under 4:1 globally.